From simple fire and forget outbound SMS to more complex interactive text conversations, VoiceSage’s Interactive Text Messaging Solutions engage customers via a channel that they are comfortable with and that delivers far greater response rates than email.
Send custom, automated visual mobile messages about what you want, whenever you decide.
Personalize and embed messages with a combination of rich media information- text, images, maps, videos, downloadable files and much more. Add custom interactivity options – bring calls back into a call center, direct customers to geographical locations, purchase a product or complete surveys. The options are limitless.
Send proactive personalized messages with customer specific details to thousands of customers. Design contact campaigns with unlimited interaction possibilities. Optimize engagement by seamlessly switching between channels – voice, text or e-mail.
We decrease your agent costs by substituting difficult to forecast inbound traffic for proactive, predictable and automated outbound communications
We increase your agent utilization allowing them to handle up to 15 customer conversations at the same time instead of one
We reduce your inbound traffic peaks by allowing you to control when communications goes out
We ensure that you get the best results by leveraging our expertise and managed services such as ‘Best Time to Call Service’
We improve the customer experience for any B2C company while changing the ROI paradigm